Custom bags are printed for one customer and cannot be resold, so the policy is built around getting it right before press rather than returning it afterward.
Every order gets a PDF proof. Check the spelling, the layout, the size and the color intent there - that is the moment when changes cost nothing.
If what arrives does not match what you approved, tell us with photographs and we will put it right - reprint or refund. That is our error, not yours.
An error that was present in the proof you approved - a misspelling, an old phone number, the wrong logo version - is a new job. We will help and we will be quick, but it is chargeable.
Report shortages or damage within as soon as possible, and within a reasonable period of delivery of delivery, with photographs. We will agree a reprint, credit or refund with you
Cancellation is agreed case by case, and we will tell you where a job already stands. Once a job is on press, materials and time are committed.
Tell us the bag, the size and the quantity. We price your exact job. There are no fixed packages.
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Faster than a form if you already know the bag, the size and the quantity.
The form takes about a minute. If you would rather talk it through, call or email. Either reaches the same team.
Answer three quick questions about what you pack, how heavy it is and whether the bag has to stand open, and we will recommend the stock and the handle.
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